Job Title: Customer Support and Demo Specialist
Skills Required:
1. Excellent communication skills (both verbal and written).
2. Proficiency in Excel, Word Document, Power Point Presentation.
3. Problem-solving mindset and customer-oriented attitude.
Experience:
- 1+ year experience in a Community Manager or Customer support.
- Graduates with relevant skills are encouraged to apply.
Key Responsibilities:
- Act as the primary point of contact for customers, ensuring their satisfaction and success with our platform.
- Assist in onboarding new customers, guiding them through product features, and addressing their queries promptly.
- Foster and maintain relationships with customers, ensuring continuous engagement and support.
- Collaborate with internal teams to resolve customer issues and improve customer experience.
- Create visually appealing content using Canva or similar design tools to engage customers and enhance communication.
Note: Must be able to effectively demo the product to clients, showcasing key features and addressing technical queries and onboarding sessions.
CTC: ₹2.4 LPA (in hand; the only deduction is professional tax of ₹200 per month)
Who Can Apply:
- Graduates with excellent communication and design skills.
- Individuals with 1+ year experience in Customer Success or Community Manager roles.
If you are passionate about building relationships and helping customers succeed, we encourage you to apply!